Privacy Policy
Effective Date: January 1, 2025
Last Updated: November 27, 2025
Quick Plumbing and Drain ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and physical address
- Service Information: Details about plumbing services requested, property information, and service history
- Communication Records: Records of phone calls, emails, text messages, and online chat conversations
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- Technical Information: IP address, browser type, device information, and website usage data collected through cookies
1.2 How We Collect Information
We collect information:
- Directly from you when you fill out forms, call us, or communicate with us
- Automatically through cookies and similar technologies when you visit our website
- From third parties such as Google Analytics and advertising platforms
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide plumbing services, schedule appointments, and communicate about service requests
- Customer Support: To respond to inquiries, provide customer service, and resolve issues
- Business Operations: To process payments, maintain records, and improve our services
- Marketing: To send promotional materials, special offers, and updates (with your consent)
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
- Website Analytics: To analyze website traffic and improve user experience
3. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party companies that assist with payment processing, website hosting, analytics, and marketing
- Legal Authorities: When required by law, court order, or government request
- Business Transfers: In connection with a merger, sale, or transfer of our business assets
- With Your Consent: For any other purpose disclosed to you when collecting your information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Deliver personalized advertising
- Improve website functionality and user experience
You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.
4.1 Third-Party Services
We use the following third-party services that may collect information:
- Google Analytics: For website analytics and performance tracking
- Google Tag Manager: For managing marketing and analytics tags
- Google Ads: For advertising and conversion tracking
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS technology
- Secure storage of data on protected servers
- Access controls limiting employee access to personal information
- Regular security audits and updates
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary based on:
- Active customer accounts and service records: Duration of business relationship plus 7 years
- Marketing communications: Until you opt-out or request deletion
- Website analytics data: Up to 26 months
- Legal and accounting records: As required by applicable laws (typically 7 years)
7. Your Privacy Rights
Under Canadian privacy laws, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Withdraw Consent: Withdraw your consent to data processing where consent was provided
- Data Portability: Request a copy of your data in a structured, commonly used format
- Lodge a Complaint: File a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, please contact us using the information provided below.
8. Marketing Communications
With your consent, we may send you marketing emails, SMS messages, or phone calls about our services, promotions, and updates. You can opt-out at any time by:
- Clicking the "unsubscribe" link in our emails
- Replying "STOP" to SMS messages
- Contacting us directly at service@qpdplumbing.ca
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. International Data Transfers
Your personal information may be stored and processed in Canada or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries outside of Canada that may have different data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users (for significant changes)
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Quick Plumbing and Drain
Email: service@qpdplumbing.ca
Phone: +1-647-370-1770
Address: Barrie, Newmarket, Orillia, ON, Canada
13. Privacy Commissioner of Canada
If you have concerns about our privacy practices, you may file a complaint with:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
This Privacy Policy is governed by Canadian federal and provincial privacy laws, including PIPEDA.